I would like to cancel my account. I would....
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May. 6th, 2003 | 01:10 am
mood:
busy
One of those boiler-room "discount" magazine clearinghouses once signed my girlfriend up without asking. I got on the
phone (on their dime) and had a 30 minute "conversation" that went something :
"Hi, somehow I was signed up for your service; I don't want any magazines."
[but you ordered this service!]
"No, I don't know anything about it. Please take me off your list."
[Well sir, you DID order this service, and you get benefits x y z for only $]
"Well, let's cancel it anyway."
[You haven't even tried it yet!]
"I know, but I am certain I don't want any."
[Well sir, I'm sure once you see the quality, exclusive etc etc..."]
"No. I don't want it. I want the charge removed from my card."
[but it's such a good deal because A, B, C, D, and E! Doesn't that sound like a good deal?]
"Yeah sure, that all sounds great, but --"
[All right then! we'll just blah blah blah --]
"I still don't want it."
[I don't understand, sir. You agree it's a great deal, but you don't want it?]
"That's right, I don't want --"
[But that doesn't make sense! there are benefits/convenience/easy automatic payments/etc, etc, etc!]
"I'd still like to cancel. Look, I know you're supposed to get three 'no's before you give up, so here you are: no, no, no.
OK?"
[Well you see sir, non sequitur A, so blah blah, magazines, account with us. you are responsible for! Don't you take care of
your responsibilities?]
"Uh... yes, but..."
[excellent deal/benefits/trial period. Don't you want good things, nothing to lose, etc?]
"Er... No!"
[But of course you want good things!]
"I don't want an account at all."
[well, you have one, sir]
"I'd like to cancel it."
[We just can't do that, sir. you have to pay for what you ordered]
"Um, I'm sure there's a way we can cancel my account. Don't send me anything."
[Well sir, thinly veiled threats A and B, plus hints of other bad things]
"I didn't ask for any of it and I don't want it. Please just cancel it."
[you did order it, sir]
"No, I didn't."
[we have your order on record, we can prove that you ordered it]
"Huh. Well, anyway, I still want to cancel my account."
[benefits, magazines, trial, convenient, etc. Doesn't that sound like a good deal to you?]
"You've got to be k.... I'd like to cancel my account."
[Best price anywhere, quality service, magazines A, B, C, etc. You wouldn't want to spend three times as much, would you?]
"I'd like to cancel my account."
[But sir -- if A then B; B, therefore A!]
"Well, I... Let me speak to your manager."
[manager not available, you are responsible for order, etc.]
"I don't care if I ordered it or not, I'd still like to cancel my account."
[really can't do that, sir]
"I'd like to cancel my account."
[sir, benefits benefits great magazines etc! Wouldn't you do something that benefited you so much?]
"I'd like to cancel my account."
[That would be difficult, and it wouldn't work anyway, magazines will still come, sir]
"I'd like to cancel my account."
[Lots of people use our service and enjoy benefits blah blah blah, sir!]
"I'd like to cancel my account."
[Well sir, you wouldn't want to do that; don't you agree the sky is blue?]
"yes but I'd like to cancel my account."
[Ahh but sir, puppies are cute!]
"I'd like to cancel my account."
[... I can't do that, sir. I'll have to have you talk to my manager.]
"I'd like to cancel my account."
[fuzzy classical hold music]
[Hello sir, I'm the manager, is there a problem with your order?]
"I'd like to cancel my account."
[Did sales representative explain all the benefits A,B,C, and D? Of course you want those things, right?]
"I'd like to cancel my account."
[well, you ordered this service, sir, you have to pay for it]
"I'd like to cancel my account."
[but all these benefits, magazines, trial, convenient, etc. Doesn't that sound like a good deal to you?]
"(!?) ...I'd like to cancel my account."
[I'm sorry, we can't do that, sir]
"I'd like to cancel my account."
[Surely benefits A,B, and C are wonderful, don't you agree?]
"I'd like to cancel my account."
[But aren't puppies cute, sir? And blue skies; nice, yes?]
"I'd like to cancel my account."
[Wouldn't you like all these great etc etc etc?]
"I'd like to cancel my account."
[]
"I'd like to cancel my account."
[all right sir, what's the account? Oh, but this isn't your account. We can't do that, sir]
"She doesn't want to talk to you! She just wants to cancel the account."
[I can't discuss this with you, sir]
"Look, she's right here, and we want to cancel the account!"
[Oh no, I'm sorry sir, we'll have to speak with the account holder]
"Yeah, sure. Oh all right, I'll put her on. {stage whisper} Just say 'I'd like to cancel my account,' no matter what."
Girlfriend: {taking phone} "hello."
G: "um, no, I...I'd like, to cancel my account."
G: "I'd like to cancel my account."
G: "Yes, but I..." {I make frantic NO, NO! motions}
G: "I'd like to cancel my account!"
G: "I'd like to cancel my account."
G: "No, I'd still like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "Okay, here he is."
[All right sir, we've cancelled that for you. Have a nice day. {click}]
I once argued a bank into refunding $100 in fees.
--
Triple Entendre
phone (on their dime) and had a 30 minute "conversation" that went something :
"Hi, somehow I was signed up for your service; I don't want any magazines."
[but you ordered this service!]
"No, I don't know anything about it. Please take me off your list."
[Well sir, you DID order this service, and you get benefits x y z for only $]
"Well, let's cancel it anyway."
[You haven't even tried it yet!]
"I know, but I am certain I don't want any."
[Well sir, I'm sure once you see the quality, exclusive etc etc..."]
"No. I don't want it. I want the charge removed from my card."
[but it's such a good deal because A, B, C, D, and E! Doesn't that sound like a good deal?]
"Yeah sure, that all sounds great, but --"
[All right then! we'll just blah blah blah --]
"I still don't want it."
[I don't understand, sir. You agree it's a great deal, but you don't want it?]
"That's right, I don't want --"
[But that doesn't make sense! there are benefits/convenience/easy automatic payments/etc, etc, etc!]
"I'd still like to cancel. Look, I know you're supposed to get three 'no's before you give up, so here you are: no, no, no.
OK?"
[Well you see sir, non sequitur A, so blah blah, magazines, account with us. you are responsible for! Don't you take care of
your responsibilities?]
"Uh... yes, but..."
[excellent deal/benefits/trial period. Don't you want good things, nothing to lose, etc?]
"Er... No!"
[But of course you want good things!]
"I don't want an account at all."
[well, you have one, sir]
"I'd like to cancel it."
[We just can't do that, sir. you have to pay for what you ordered]
"Um, I'm sure there's a way we can cancel my account. Don't send me anything."
[Well sir, thinly veiled threats A and B, plus hints of other bad things]
"I didn't ask for any of it and I don't want it. Please just cancel it."
[you did order it, sir]
"No, I didn't."
[we have your order on record, we can prove that you ordered it]
"Huh. Well, anyway, I still want to cancel my account."
[benefits, magazines, trial, convenient, etc. Doesn't that sound like a good deal to you?]
"You've got to be k.... I'd like to cancel my account."
[Best price anywhere, quality service, magazines A, B, C, etc. You wouldn't want to spend three times as much, would you?]
"I'd like to cancel my account."
[But sir -- if A then B; B, therefore A!]
"Well, I... Let me speak to your manager."
[manager not available, you are responsible for order, etc.]
"I don't care if I ordered it or not, I'd still like to cancel my account."
[really can't do that, sir]
"I'd like to cancel my account."
[sir, benefits benefits great magazines etc! Wouldn't you do something that benefited you so much?]
"I'd like to cancel my account."
[That would be difficult, and it wouldn't work anyway, magazines will still come, sir]
"I'd like to cancel my account."
[Lots of people use our service and enjoy benefits blah blah blah, sir!]
"I'd like to cancel my account."
[Well sir, you wouldn't want to do that; don't you agree the sky is blue?]
"yes but I'd like to cancel my account."
[Ahh but sir, puppies are cute!]
"I'd like to cancel my account."
[
"I'd like to cancel my account."
[fuzzy classical hold music]
[Hello sir, I'm the manager, is there a problem with your order?]
"I'd like to cancel my account."
[Did sales representative explain all the benefits A,B,C, and D? Of course you want those things, right?]
"I'd like to cancel my account."
[well, you ordered this service, sir, you have to pay for it]
"I'd like to cancel my account."
[but all these benefits, magazines, trial, convenient, etc. Doesn't that sound like a good deal to you?]
"(!?) ...I'd like to cancel my account."
[I'm sorry, we can't do that, sir]
"I'd like to cancel my account."
[Surely benefits A,B, and C are wonderful, don't you agree?]
"I'd like to cancel my account."
[But aren't puppies cute, sir? And blue skies; nice, yes?]
"I'd like to cancel my account."
[Wouldn't you like all these great etc etc etc?]
"I'd like to cancel my account."
[
"I'd like to cancel my account."
[all right sir, what's the account? Oh, but this isn't your account. We can't do that, sir]
"She doesn't want to talk to you! She just wants to cancel the account."
[I can't discuss this with you, sir]
"Look, she's right here, and we want to cancel the account!"
[Oh no, I'm sorry sir, we'll have to speak with the account holder]
"Yeah, sure. Oh all right, I'll put her on. {stage whisper} Just say 'I'd like to cancel my account,' no matter what."
Girlfriend: {taking phone} "hello."
G: "um, no, I...I'd like, to cancel my account."
G: "I'd like to cancel my account."
G: "Yes, but I..." {I make frantic NO, NO! motions}
G: "I'd like to cancel my account!"
G: "I'd like to cancel my account."
G: "No, I'd still like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "I'd like to cancel my account."
G: "Okay, here he is."
[All right sir, we've cancelled that for you. Have a nice day. {click}]
I once argued a bank into refunding $100 in fees.
--
Triple Entendre
too funny
from: anonymous
date: May. 6th, 2003 09:02 am (UTC)
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thanks!
Mel
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chronicfreetime
date: May. 8th, 2003 01:26 am (UTC)
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triple_entendre
date: May. 12th, 2003 07:41 am (UTC)
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shawk
date: Aug. 6th, 2003 12:30 pm (UTC)
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